feedback

Client feedback is perhaps the most important factor when determining any company’s performance. Because bathroom and kitchen renovations tend to be particularly intrusive to daily life, it is important to know the company you choose will respect you and your home.

 

At form renovations we pride ourselves on customer satisfaction, we take your feedback seriously and always strive to exceed expectations. See what our clients have to say about us…

 

Peter & Sandra

It is a year this month since our bathroom renovation was completed by you so we thought it would be appropriate to let you know how well it has worked for us over the last 12 months.

We gave you some well deserved glowing verbal compliments after the work was completed so why, you might ask, have we waited 12 months to put something in writing? Well, the real test comes later on when we become much more familiar with it after prolonged use. We can now honestly say that it has withstood the test of time. We both feel very satisfied each time we use it and when we reflect on how good the whole package looks. Your friendly advice during the planning stages was very helpful too.

One of the biggest early decisions we made was whether or not to retain or get rid of the old bath. In the end we opted to go for a “bathless bathroom” and don’t regret it for a moment. We then had the dilemma of tiles only on the floor, part way up the wall or to do all the walls. On reflection, and in spite of the extra costs, we are extremely happy with the floor to ceiling tiles. Your design recommendations for the vanity unit and shower etc has also worked out very well. However its not just the aesthetics but also the comfort in knowing that your thorough organisation and management of all the trade skills has assured us that the quality of the work went well beneath the surface too. Thanks again.

 

Frank & Dellwyn

We have thoroughly enjoyed the process you have taken us through – very professional, great communication and ultimately a great result.
 
Thanks to all of your team for making this happen.
 

Abbie & Daren

There were three things we were looking for when we made contact with Form about renovating our bathroom.  The first was someone who could do interior design – we were overwhelmed by the options and choice for tiles alone.  Choosing fittings felt impossible.   The second was someone who could project manage the whole process for us, and insulate us from having to manage all the trades needed on site.  The third was someone who could work with us to meet our sustainability criteria, helping us make sure we were minimising the impact on the environment through the build and in the use of the bathroom. 

Form delivered on all three.  Michael came up with the three designs for us.  We instantly fell in love with his first suggestion, and I’ve already lost count of the number of people who love the honey comb tiles he recommended for us.  Heidi was a great project manager, kept in really regular touch with us, and gave us updates at crucial points.  She was able to accommodate changes we requested and helped us be clear on additional costs when we added to the scope.  She also quickly gauged that we were going to be ‘high needs’ when it came to certain aspects of the build and made sure to consult us on those details.  Doing sustainable building is hard in Auckland, and Form worked with us to identify sustainably sourced materials and fittings, working out how to dispose of waste in the lowest impact way and creating a bathroom that would endure.  And Richard, who was hands on at critical points in the build, handmade a couple of beautiful features from wood recovered from the old bathroom, that finish it perfectly.

We were fortunate to find Form who worked with us to create the bathroom we wanted.   We’d recommend them.

Suzanne & Brent

Professional approach, excellent tradespeople and a beautiful result. Heidi and Richard guided us through the process from design to implementation and ensured all ran smoothly. There was a small amount of additional work recommended, which was our decision to have carried out. This work was identified through attention to detail and trade experience, and as it solved other issues was well worth the small extra cost. We plan to use Form Bathrooms again.

 

Anneliese

I found both Heidi and Richard to be extremely up front and accurate in their discussions regarding both timeframes and costs for the work that was done to create our stunning new ensuite. The building/plumbing/gibbing & plastering/painting/tiling/waterproofing team delivered work of the highest standard and I was kept informed of which tradesperson to expect on what day and at what time. The final invoice for costs over and above those agreed at the outset, was exactly the amount we had been informed it would be (and had agreed to) throughout the process – and was essentially for additional items we chose to have eg wallpaper, bigger sized solartube etc. Form bathrooms were very proactive in ensuring that certain unanticipated aspects of the build (eg faulty paint, and slightly imperfect vanity) were resolved in a timely fashion and at no additional cost to ourselves. I would (and have) highly recommend Form Bathrooms to anyone wanting to update a tired bathroom or create a whole new one.

 

Barry & Catherine

This outline is written voluntarily, as we are very satisfied clients of Form Bathroom Design & Build.

Their service – the planning, co-ordination, oversight, meticulous care as to detail, and follow up was impressive. The project quote was fair and competitive. Considerate help and advice, together with a flair for design and finish was rewarding for us. Timelines were maintained and bettered. All persons involved were co-ordinated, polite and respectful.

We would like to compliment them as young, hard working entrepreneurs, who care sincerely for their clients, and go by reliable business principles.

 

David

To Whom It May Concern,

I am very pleased to write a reference for Form Bathroom Design and Build Ltd.

Form have completed bathrooms in two of our properties and during both renovations I have always been amazed at their level of honesty, reliability, courteousness and enthusiasm.

Forms owners and tradesmen are extremely competent, and are excellent at their work. Their communication skills, both written and verbal, are also excellent. Heidi and Richard are pleasant well mannered people and are always well presented. I have observed Forms dealings with general work attitude and am impressed with their sense of responsibility and professionalism.

In summary, I highly recommend Form for any renovations that they are commissioned to undergo. The end results of our bathrooms have been overwhelmingly successful.

 

Jayne & Craig

Hi Heidi & Richard,

I didn’t get a chance to say a proper thank you to you for all your input into our bathroom. We really appreciated your honest approach and how you went out of your way to source products that fitted both our bathroom and our style. Particularly with all of my changes along the way! You were both professional, friendly and very easy to deal with. Thank you.

We wouldn’t hesitate to recommend you, and in we fact already have.

 

James & Sarah

We wanted to say a huge thank you to you and Richard for designing and building our bathrooms, we are so delighted with them, they have made our home and our lives so much better! Right from the start when I spoke to you on the phone you were so easy to deal with and so accommodating of all our little (and not so little) extras that we needed to add in to the design. All the trades people you employ to do the work provided excellent products and services and at the end of each day we could come home and live in our house easily which was a huge bonus. Your attention to detail is amazing to say the least and we felt that you put your heart and soul into the project which is all we could ever want when paying for service like yours.

We thoroughly recommend you to anyone wanting a beautiful and seamless bathroom renovation – THANK YOU!!

 

Rosalind

I just wanted to write to say ‘thank you’ to the whole team at Form. The bathroom is fantastic. We are delighted with the finished product and would also like to commend your team for their high degree of professionalism, attention to detail and the considerate way of doing business. I would have no hesitation about recommending your work to others.

With very many thanks,

 

Kate

Hi guys,

Just wanted to say thank you so much for all the work you did for us. I really appreciate how flexible you both were working in with all the changes I kept coming up with; and for the honest advise that you gave us around design ideas. You were both so awesome to deal with.

Have a fabulous Christmas and a safe and happy summer holiday.

 

Vive & Mike

Dear Heidi and Richard,

I just want to thank you both for all your help, expertise and professionalism and giving us an awesome bathroom. We are absolutely delighted with the outcome and it has exceeded our expectations. All your contractors were excellent and the attention to detail by everyone was fantastic. You have a great business and we wish you well for the future.

 

Asha

I just wanted to say what a pleasure it has been to work with Richard and you and the lovely lads. Having worked with you to get my parents bathroom renovated, I knew I could leave things in yours and Richard’s trusted hands to make mine and my family’s dream come true. The whole thing is exactly how I had imagined, if not better.

You have truly been a blessing for me with all your help and advice along the way for my kitchen, hallway, bathroom and toilet renovation. It was by far the most stressful and disruptive two and a half months but well worth it. I would seriously recommend your company in a heartbeat to anyone.

I have mostly appreciated yours and Richard’s honesty and straight forward approach, not to mention the sense of humour (which is a must as far as I’m concerned). I have been proudly showing off your creation at work and everyone has been stunned by it. Actually just quietly i think its the “RED” tiles which have done the trick ;). Hope I have made you a believer of RED now! 🙂

Your hard work, preciseness with things and attention to detail really shows off in the final product. I wish you and Richard and your company success. I will actually miss you guys, you have kind of became part of the Patel whanau.

I hope to organise a catch up once we ave got things back in order and once my parents have settled down a bit, even if a coffee. It would be good to say our thanks personally.

 

Paul

Hi Richard and Heidi

Thanks so much for all your fine work, it’s been a real joy working with the Form team. I’m very happy with everything!! Heidi is a design star and your management has made it a very pleasurable experience.

Many thanks for putting up with me!

 

Louise & Dave

Hello Heidi and Richard

Just wanted to let you know how thrilled we are with our new bathroom, thank you so much, from our first meeting I had total confidence in you. Heidi, your design ideas suit our needs perfectly. Your team, all trades were very professional, friendly and so tidy, resulting in a stunning bathroom, which seems to have transformed the whole house.

Thanks again

 

Pete & Beth

Dear Heidi & Richard

A huge thank you to you both for completing such a magnificent job of our bar. Your very conscientious approach from beginning to end and the ease of working with you both was really appreciated. We wish you both a great new year.

Best wishes

 

Erica

Hi Richard and Heidi

It was just WONDERFUL having the bathroom done over the holidays, thanks so much for coming in on boxing day and doing it….it’s a pleasure to use and look at now…loveliest room in the house!

The new rooms now seem like they have been part of the house ‘forever’…they are a delight to be in and use…I suspect my water bill will increase dramatically due to extra long showers enjoying the lovely bathroom. I guess in summary, you could say that we’ve now created rooms are that are more of an ‘experience’ than just being functional. So I am delighted.

Thank you both.

 

Asha & Hitesh

I would like to pass on my warmest and biggest THANKS to you and Richard. My parents are very impressed with what the bathroom looks like. Your help and suggestions were invaluable not to mention much appreciated.

Richard and you have just made this whole process flow like a breeze for me and my family. I would hate to think what I would have done if I had to organise everything myself! I would recommend anyone I know to you any day.

I hope you have a very fabulous, relaxing xmas break. Best wishes for the new year. Many thanks

Take care

 

Kirsty & Tom

We would highly recommend Form Bathroom Design and Build.

Our project involved converting a bathroom, toilet and separate laundry into a bathroom, ensuite, new laundry area and cupboard space.

Heidi and Richard listened carefully to our needs and showed us a variety of possible designs. The design Heidi and Richard recommended, and which we ended up choosing, met those needs and made very effective use of the space we had available.

They offered comprehensive advice on appropriate products to meet our budget; carefully scheduled all building, electrical, plumbing and other work; and ensured that that work was carried out to the highest standard.

They displayed acute attention to detail and were always prepared to go the extra mile to ensure the end result was of the best quality.

Throughout the renovation project, Heidi and Richard always kept us informed and they managed all aspects of the project in a friendly and professional way.

We can honestly say that using Form Bathroom Design and Build kept the stress of the renovation process to a minimum and we’re thrilled with the end result.

 

David & Adrienne

We were very pleased with the work that Form Bathroom Design & Build did for us. All work was completed to a high standard and the finished bathroom is better than we had imagined it would be. Richard and Heidi always communicated well and were always aware of our needs. We would have no hesitation in recommending them to anybody.

 

Tracey

Thank you so much for all you hard work, skill and attention to detail. You guys are amazing and we are really pleased with the final result. I can’t quite believe that it’s our bathroom, it has definitely exceeded my expectations, and you even came and gave it a clean!

Having done a lot of renovation work over the years it’s really nice to have your expectations met and even exceeded. We will definitely consider form again in the future – we think you’re definitely worth it!

Thanks again

Tracey

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